Frequently Asked Questions

All the information necessary to pass the tests is included in the CIL website, including the FAQs. Please review the site and let us know if you have a question that is not answered. We cannot be held responsible for issues that arise due to a lack of understanding of CIL policies by students that have not reviewed the entire CIL website.

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Question

The CIL Lab consultant was not very helpful, knowledgeable, or friendly. What can I do?

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Answer(s)

All CIL Lab consultants are required to be friendly, courteous, and competent in their duties. If a student feels that this is not the case with a particular consultant, please contact the CIL Director detailing the circumstances of the matter. You may do this through email or by filling out a card in the comment box outside of the CIL Lab with the consultant’s name and the time at which the problem occurred, so that there is a written or electronic record of your issue. Feel free to fill out a card if you received exemplary service as well!

Posted on 19 Apr 2008

CIL staff

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